Birchwood Medical Practice
DM
David M. 2 years ago • From Google
Bad
After my wife's hospital discharge on February 24th, I reached out to the surgery on February 28th to request her new prescription. I was informed that the pharmacist would contact me that same day to authorize the medication. However, no communication occurred, so I called again on February 29th and received the identical assurance. Later that day, I got a text from the practice apologizing for missed telephone appointments, explaining that the pharmacist was ill and scheduling a new appointment for March 19th. This is critically problematic because my wife will exhaust her current medication by March 9th, potentially putting her life at serious risk before anyone can approve her revised prescription. The practice demonstrates a complete lack of competent administrative oversight and patient care management.
William C.