MP

Maria P. 3 years ago • From Google

Rating

Bad

Incompetent receptionist ruined my medical records day

I just encountered a truly unpleasant interaction with an incredibly discourteous receptionist. My attempts to obtain my blood test results via email were repeatedly thwarted by her sending the incorrect document - a blood request form instead of the actual test results. When I tried to explain the error, she was extremely dismissive and hostile. After multiple attempts, she eventually sent a fourth email with the correct document, but made no effort to acknowledge her mistake or offer an apology. Instead, she brazenly claimed she had been sending the right file all along. There are few things more frustrating than encountering unprofessional staff who refuse to take accountability for their errors.

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