CB

Charlotte B. 2 years ago • From Google

Rating

Bad

Incompetent receptionists make booking appointments impossible

I've been let down by the receptionists twice now, who can't seem to schedule me with the right nurse for my needs. Despite multiple confirmations, they still can't book me on a day when my specific nurse is working. I took time off work, being assured this was the day my nurse would be available, only to receive a message that my appointment was rescheduled with the wrong nurse. When I arrived at the surgery, I discovered she doesn't even work that day. The receptionist's response was a mere shrug when I asked about a solution, given they were the ones who failed to inform me about the nurse's unavailability, even though they had confirmed her availability when I booked last week. They suggested I speak to the pharmacy across the road, who practically laughed when I relayed the receptionist's recommendation. I'm eagerly looking forward to changing surgeries, and if you're searching for a GP, I strongly advise you to look elsewhere.

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