Parkside Family Practice
II
I I. 2 years ago • From Google
Bad
In absolute truth, the problem lies with the receptionists. I was dealing with a critical medical condition requiring immediate attention, but the receptionist insisted she wasn't "medically trained" to diagnose me. When I explained my shoulder pain and its potential connection to my primary concern, she completely dismissed my issue and suggested I "get physiotherapy". After considerable debate, she finally used her minimal cognitive resources to schedule an appointment with a duty doctor. I filed a formal complaint with Leaza (practice manager), who defended the receptionist by stating she wasn't a "medically trained professional". What's amusing is that I never sought the receptionist's diagnosis, merely attempting to communicate my symptoms to a genuine medical expert. Leaza claimed the physio recommendation was "just a suggestion", which is comical because I never requested unsolicited advice from an unqualified individual. Honestly, the intellectual capacity of many receptionists is shockingly low. During a urine sample submission, one receptionist claimed I didn't have enough urine and demanded I transfer it to a differently shaped container. The sample pots were identical in volume, so I simply poured the same urine into the alternative container. The receptionist then patronizingly congratulated me, seemingly believing I was intellectually challenged, when in reality, the opposite was true. The medical professionals here are exceptional and absolutely blameless. Whenever I've encountered an issue, they've been consistently supportive and thorough. Dr Thilo and Louise have primarily managed my care, always maintaining utmost professionalism. Louise even postponed her lunch to address my concerns personally, despite her demanding schedule. Recently, Dr Khalid and Dr Brock were equally impressive - compassionate, efficient, and committed to providing precisely the help I required.
Sophie D.