Jubilee Medical Centre
BC
Ben C. 2 years ago • From Google
Bad
I rarely give a 1-star review, so this deserves your attention. In my two years here, not a single query has been correctly addressed by admin or reception. I'm consistently dismissed, given inaccurate information, and the staff appear to operate in complete isolation. Each call results in a receptionist repeating outdated or incorrect information, even after I've clarified details with another colleague the same week. I requested a stress-related sick note a month ago, which was approved immediately. Hospitalized for 7 of 14 days, I requested an extension, which was also quickly processed. However, last Wednesday, a receptionist claimed I was simply sick, not on stress leave, contradicting the system's records. When I explained my hospitalization was stress-related, she reluctantly consulted a doctor. She later confirmed the system error but warned the note might take 3-5 working days. Meanwhile, my workplace questioned the missing documentation. During subsequent blood tests, another receptionist promised to chase the note. Thursday passed. Friday passed. On my birthday (Monday), still no sick note. After multiple dropped calls, I finally spoke with an incredibly rude, clueless receptionist. She claimed the doctor needed to review my stress leave and was uncomfortable issuing a note. When I asked why nobody communicated this, she deflected responsibility. The conversation devolved into her repeatedly talking over me, avoiding direct questions, and eventually claiming signal issues before hanging up. Forty minutes later, no callback materialized. Additional problematic experiences include: . Staff incorrectly telling my ADHD clinic I have cardiomyopathy (which I don't) . Prescribing incorrect diabetes medication . Consistently failing to retain my current medical treatment information To be fair, approximately 70% of doctors and nurses are compassionate and knowledgeable. The remaining 30% seem disinterested, unhelpful, and dismissive. Overall, a genuinely terrible GP practice, consistently running at least 15 minutes behind schedule.
Philip R.