Jubilee Medical Centre
Ben C. 2 years ago • From Google
Bad
Incompetent staff and endless medical note frustration
I rarely give a 1-star review, so this deserves your attention. In my two years here, not a single query has been correctly addressed by admin or reception. I'm consistently dismissed, given inaccurate information, and the staff appear to operate in complete isolation. Each call results in a receptionist repeating outdated or incorrect information, even after I've clarified details with another colleague the same week. I requested a stress-related sick note a month ago, which was approved immediately. Hospitalized for 7 of 14 days, I requested an extension, which was also quickly processed. However, last Wednesday, a receptionist claimed I was simply sick, not on stress leave, contradicting the system's records. When I explained my hospitalization was stress-related, she reluctantly consulted a doctor. She later confirmed the system error but warned the note might take 3-5 working days. Meanwhile, my workplace questioned the missing documentation. During subsequent blood tests, another receptionist promised to chase the note. Thursday passed. Friday passed. On my birthday (Monday), still no sick note. After multiple dropped calls, I finally spoke with an incredibly rude, clueless receptionist. She claimed the doctor needed to review my stress leave and was uncomfortable issuing a note. When I asked why nobody communicated this, she deflected responsibility. The conversation devolved into her repeatedly talking over me, avoiding direct questions, and eventually claiming signal issues before hanging up. Forty minutes later, no callback materialized. Additional problematic experiences include: . Staff incorrectly telling my ADHD clinic I have cardiomyopathy (which I don't) . Prescribing incorrect diabetes medication . Consistently failing to retain my current medical treatment information To be fair, approximately 70% of doctors and nurses are compassionate and knowledgeable. The remaining 30% seem disinterested, unhelpful, and dismissive. Overall, a genuinely terrible GP practice, consistently running at least 15 minutes behind schedule.
I switched to this medical practice a couple of years back, and I couldn't be more impressed. The staff genuinely listen to patients and provide comprehensive explanations for everything. Their..
Jubilee Medical Centre
Jason B.
Completely unacceptable terrible front desk staff, terrible navigation system. When you inquire about a health concern, they resort to searching Google - utterly pathetic and unprofessional.
Jubilee Medical Centre
Gillian P.
Visited the medical facility recently and was greeted by a delightful front desk staff member. I'm considering becoming a patient here, but I'm concerned about the online system. My primary worry is..
Jubilee Medical Centre
Michelle D.
I am becoming increasingly exasperated with this surgery's communication. Every time I call, I'm met with silence and my consultations have gone completely unanswered. I've reached my absolute limit..
Jubilee Medical Centre
Janet K.
My child is struggling with mental health and experiencing low spirits. He completed an e-consultation on Tuesday and was informed someone would contact him on Wednesday. No call came, so he had to..
Jubilee Medical Centre
mike c.
Exceptional medical professionals who consistently provide top-notch care. The front desk staff are consistently friendly and accommodating. Truly outstanding healthcare experience.
Jubilee Medical Centre
Paula B.
I've been seeing this medical practice for nearly three decades without any issues. Recently, I've experienced some health challenges over the past fortnight, and the care I've received has been..
Jubilee Medical Centre
Jennifer M.
Unable to schedule a visit for my kid, impossible to access online consultation, what a complete mockery of healthcare service!
Jubilee Medical Centre
Ben C.
I rarely give a 1-star review, so this deserves your attention. In my two years here, not a single query has been correctly addressed by admin or reception. I'm consistently dismissed, given..
Jubilee Medical Centre
Viki D.
I submitted my prescription on Sunday, expecting to pick it up by Wednesday. When I arrived on Thursday, they told me to return on Friday. By then, I had already exhausted my existing medication..
Jubilee Medical Centre
Grace J.
This medical practice demonstrates a complete lack of patient compassion and should be entirely avoided. The office manager stands out as especially unprofessional and discourteous.
Jubilee Medical Centre
Rachel K.
Regrettably, I'm compelled to award this establishment a single star due to its continuous decline in service. For three consecutive days, I've attempted to secure an appointment or phone..
Jubilee Medical Centre
Sadia M.
I arrived at the clinic struggling with breathing difficulties, and the care I received was exceptional. The staff were attentive, thoroughly examined me, and provided treatment. This medical..
Jubilee Medical Centre
Jamie D.
Absolutely dreadful medical practice. Getting face-to-face time with a physician has become incredibly rare. They're obsessed with digital consultations that completely fail to meet patient needs...
Jubilee Medical Centre
Carl A.
Truly exceptional service with incredibly welcoming and supportive reception staff. The medical professionals at this center are top-notch - definitely the finest in Liverpool. I can confidently say..
Jubilee Medical Centre
Miriam L.
After being with a different local practice for almost four decades, I switched to this surgery and couldn't be happier. The service has been top-notch, and despite the challenges facing NHS..
Jubilee Medical Centre
Ronnie S.
Scheduling website claims to offer online booking, yet consistently lacks any available time slots for appointments.
Jubilee Medical Centre
jimmy c.
A big thank you to Claire for efficiently resolving the confusion surrounding my recurring medication order. Appreciation James Catterall
Jubilee Medical Centre
Gaynor J.
I phoned the company early in the morning and endured a lengthy wait with 12 other callers, spending 38 minutes on hold only to be promised a return call. I clearly explained that my job prevents me..
Jubilee Medical Centre
k C.
Endless waiting on hold, only to receive a terrible diagnostic link that invariably recommends hospital emergency care! Upon arriving at the clinic, the staff demonstrate zero professionalism,..
Jubilee Medical Centre
Anne S.