HB

Harriet B. 4 years ago • From Google

Rating

Bad

Incompetent staff fail to deliver critical medical care

The administrative incompetence at this medical facility is absolutely appalling. My husband underwent surgery on 9th December last year, with a follow-up consultation scheduled for 27/04. The consultant's request languished unnoticed in their inbox, and we only discovered this after making a proactive phone call, at which point the receptionist offered a weak apology. The consultant's clear directive was to forward blood test results via the original email request. Today, my husband attended the review only to be told that PARKSIDE had failed to deliver the required results, necessitating a complete rescheduling of the appointment. Unbelievable! We are discussing someone's critical medical journey here - specifically a cancer surgery follow-up. How difficult is it to comprehend and execute straightforward instructions? I am absolutely livid! PARKSIDE urgently needs to address the performance of their staff and implement better communication protocols.

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