The Park Medical Practice
SA
S A. one year ago • From Google
Bad
The prescription line receptionist displayed a dismissive attitude with an inflexible 'practice policy'. A basic laxative like laxido should be a standard repeat item for a patient on heavily constipating medicines, yet my mum was denied these because 'she had not ordered within 2 years.' She absolutely has ordered this medication previously, either under Macrogol or Movicol, but reception staff are incompetent at reviewing her medication history and inappropriately act as medical experts. The receptionist flatly refused to submit a laxido request to the GP for review, despite her experiencing drug-induced constipation from medication she has been taking for over a decade! I'm convinced any clinician reviewing this request would have immediately approved laxido given her medical history and ongoing treatments. Extremely poor medication request and appointment triage, forcing my mum to schedule a GP consultation for something as straightforward as obtaining laxido for her repeat list - an utterly unnecessary drain on healthcare resources! This request could have been easily routed to the practice pharmacist, physician assistant, or advanced nurse practitioner for a quick review and list update. She shouldn't be directed to purchase medication independently, as her constipation is a chronic side effect of her long-term prescribed medications! I am appalled by the inefficient workflow and poor utilization of the practice's multidisciplinary team, resulting in wasted GP appointments and patient frustration. This represents just one of numerous inconveniences she has encountered. Based on recurring issues experienced by multiple family members and friends, I cannot in good conscience recommend this medical practice to anyone.
Julie G.