LS

Lorraine S. 4 years ago • From Google

Rating

Bad

Incompetent staff fail to provide basic medical care

I'm completely fed up with this medical practice. Their staff are incompetent and unprofessional. When I called to schedule an appointment, I was informed the earliest slot was three weeks in the future. Given my urgent need, I couldn't possibly wait that long. They eventually offered me an emergency appointment for July 13th and assured me a locum would contact me. I spent the entire day waiting by the phone, but no call came. When I rang back to follow up, they claimed no appointment was even registered in their system. Clearly, whoever I initially spoke with failed to properly book my slot. This level of negligence is unacceptable and potentially dangerous - an emergency appointment that goes unrecorded could have led to serious health complications.

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