Mathukia's Surgery
DK
Desi K. 2 years ago • From Google
Bad
I'm calling for this medical practice to be shut down. Incompetence has plagued them for years. Their management is abysmal and their systems are nonsensical. The doctors are never consistent. The reception and nursing staff are consistently rude and defensive when questioned. During my mother's vaccination, a nurse treated her with complete disregard, not even making eye contact and mechanically instructing her to roll up her sleeve. My mother felt dehumanized, especially during her second visit when the nurse (who was African) didn't even acknowledge her greeting and administered the injection like she was treating livestock. The place is overrun with inexperienced junior doctors who make dismissive statements like "just trust us" when they can't diagnose an issue. As someone who supports vulnerable individuals, I'm horrified by their approach. Contacting this surgery is an exercise in enduring constant subtle hostility. They make patients feel like unwelcome nuisances. During lockdown, I was even told to take back a medical sample because their pickup had already occurred - as if they couldn't store such items! Why are patients required to disclose personal medical details to receptionists who seem to arbitrarily decide patient care? This is particularly problematic for mental health concerns. They only seem to provide in-person care when a patient is critically ill. My 70-year-old mother fell and was prescribed medication over the phone without an examination. Absolutely unacceptable. While I've changed doctors, my mother remains trapped with this terrible practice due to proximity.
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