EP

Ellie P. 2 years ago • From Google

Rating

Poor

Incompetent surgery mishandled my important medical records

I was initially very satisfied with Old School Surgery due to their previous care. However, when I switched to a new medical practice and they requested my medical history, Old School Surgery's response was completely unacceptable. They transmitted all my electronic records to a surgery I had visited before moving to Chartham, leaving my new surgery without any documentation of my medical background prior to February 2023 - despite my complex medical history. After contacting Chartham to understand where they had sent my files, they informed me of the destination. I emphasized that the previous surgery hadn't requested these records, but they insisted otherwise. I questioned why an old surgery would request my files when I'm no longer in their area. Now my files are seemingly lost in a patient hub somewhere, and my new surgery desperately needs them. Old School Surgery has committed a significant error, and they haven't even offered an apology. What if I had a life-threatening condition? WHAT IF??? This is absolutely unacceptable.

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