AA

Alexandriaaa A. 3 years ago • From Google

Rating

Poor

Inconsistent care and frustrating appointment cancellations

My experience at this practice has been inconsistent. In 2018, I attended an appointment where I described my symptoms. The clinician's response felt dismissive and unhelpful—I was given a diagnosis but when I enquired about treatment options, I was simply advised to take over-the-counter pain relief and discharged without further support. In 2019, following a serious health event, the practice demonstrated much better care and attentiveness. However, there were some administrative issues with medication management during my treatment adjustment period. On several occasions, I had to challenge the pharmacy and reception staff regarding dosage quantities that seemed incorrect for my reduced requirements. These discrepancies were never resolved, and I ultimately had to discard surplus medication that I no longer needed. By 2022, the standard of service appeared to decline again. When I requested a blood test, I was informed of a significant delay due to resource constraints. After the waiting period, I struggled to secure an appointment for several months. When I asked what steps I should take in the interim, the guidance offered felt vague and insufficient given my health concerns. I was seeking investigation into potential nutritional deficiencies and allergies. Once I finally managed to book my blood test, I received notification on the day that the appointment had been cancelled. Since then, I have been unable to access the care I need.

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