MM

Matt M. 2 years ago • From Google

Rating

Poor

Inconsistent care and gatekeeping at reception

My time at this medical practice has been somewhat variable. There are certainly some encouraging aspects, though there are also matters that could be enhanced. On the positive side, several practitioners here demonstrate genuine attentiveness and compassion. They make an effort to hear what you have to say and offer appropriate advice. That said, the variability in the standard of care is troubling, and I've had interactions with some practitioners who seemed dismissive of my concerns, which has made me hesitant about booking appointments with certain individuals or seeking care when needed. I have also encountered what felt like restrictive gatekeeping behaviour from the reception team.

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