Norton Medical Centre
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Freya B. 4 years ago • From Google
Average
The experience here has been quite variable. Most clinicians demonstrate a high level of professionalism, though there were two instances that fell short of this standard. In one case, a clinician raised their voice to such a degree that I felt compelled to leave the appointment. In another instance, a clinician appeared dismissive when I was describing an adverse reaction to medication, an experience that was repeated by another member of the clinical team. The majority of clinicians make genuine efforts to work towards resolving issues through open and collaborative discussion. These appointments leave me feeling informed, with a clear plan in place, rather than feeling judged or with matters left unresolved. However, I would highlight that for conditions involving chronic pain, patients should not be left waiting through multiple appointments for medication adjustments. In my case, it took five appointments to achieve a change in pain relief, during which time I experienced considerable suffering. The reception team face challenging interactions with the public on a daily basis. While one receptionist stands out negatively, the remainder of the team perform admirably under significant pressure. It is understandable that getting through on the phone can be frustrating, but the team members are doing their best in difficult circumstances. My suggestion for the clinical team would be to ensure that patients leave appointments with a clear understanding of what their ongoing care plan will involve.
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