FE

Frances E. 2 years ago • From Google

Rating

Great

Inconsistent care left me feeling frustrated and unheard

I had a positive phone consultation with one doctor who provided helpful guidance for both my primary concern and an additional health matter. However, when I presented "red flag" symptoms to a different physician, their approach was dismissive. While they made an urgent referral, they failed to elaborate on potential cancer risks. Subsequently, using the practice's new online consultation platform, I found the experience cold and robotic, reminiscent of an impersonal chatbot. Although I received a prescription, I felt strongly that no healthcare professional truly understood my underlying medical condition. This impersonal method seems likely to encourage self-diagnosis, where patients can potentially obtain medication simply by describing symptoms accurately, without meaningful professional assessment or genuine human interaction.

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