LA

Liz A. one year ago • From Google

Rating

Poor

Inconsistent care with different GPs each visit

My experiences at the practice have been inconsistent. I see a different clinician on each visit. Many seem unfamiliar with my complex medical background and appear uncertain about my current medications, which is disappointing. Occasionally I encounter someone who is considerate and makes genuine efforts to develop a suitable management approach... then I see someone else who seemed unprepared for our discussion and had to look up information and consult colleagues during the appointment. Obtaining referrals to specialist services feels unnecessarily difficult. Seeking guidance on social support for mental wellbeing or disability-related concerns is similarly challenging. I recognise that resource constraints play a significant role in these issues, so I don't feel entirely frustrated by the practice itself. However, being called in for an in-person visit only to be informed that medication support is no longer available due to policy changes is genuinely disheartening. The practice appears to have declined from how it operated previously, and the ongoing changes to how it's run and structured are quite noticeable.

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