JJ

John J. 2 years ago • From Google

Rating

Poor

Inconsistent service and unhelpful medical advice

I've grown increasingly frustrated with New Court Surgery for a few key reasons. The reception staff are inconsistent - sometimes they're incredibly supportive and kind, but more frequently they're irritable and unwelcoming, creating an atmosphere that makes patients feel uncomfortable. In my professional experience in care work, I always strive to maintain a positive demeanor, and I believe medical receptionists should adopt a similar approach of consistent courtesy and helpfulness. Moreover, I take serious issue with doctors who attempt to diagnose patients without a proper examination. In my recent experience, a physician made an incorrect assumption about my condition, which ultimately exacerbated my discomfort. This approach is unacceptable and potentially harmful to patient care.

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