Oaklands Health Centre
JJ
Jane J. 6 years ago • From Google
Bad
Absolutely dreadful service that has consistently earned a two-star rating for as long as I can recall, and this experience confirms why. It's truly disappointing that this practice demonstrates such inconsistent service quality, despite having modern facilities and some excellent medical staff. Over the years, I've encountered numerous problems: several subpar doctors, nurses, and receptionists, excessively long wait times both on the phone and in the surgery, and today's interaction with the current practice manager Steven was the final straw. He was incredibly unprofessional, talking over me, displaying a hostile attitude, and showing complete lack of empathy. In stark contrast to previous practice managers who provided exceptional customer service, Steven's behavior was unacceptable. I am writing this review on behalf of those patients who are too unwell, elderly, or vulnerable to speak up, hoping that the practice partners—who I know are capable of better—will address these issues and remove the problematic staff members. This practice has tremendous potential to serve our community effectively, and it's time they recognize and rectify their shortcomings.
Mark W.