AR

Amanda R. one year ago • From Google

Rating

Bad

Inconsistent service ruins once-great medical practice

Downgraded from a perfect rating to the lowest possible. What was once the top medical practice in the area has now deteriorated into complete chaos, mirroring the broader national decline. When I rang at 8am to schedule an appointment for my young daughter, I found myself seventh in line, only to be informed after 20 minutes that no slots were available because they shut down midday on Wednesdays!! Their operational approach is utterly ridiculous, and they are fundamentally failing their patients. Clearly, they have long since abandoned any semblance of genuine patient care. Historically, securing appointments for myself and my children has been consistently straightforward. While I don't always see the same physician, that hasn't bothered me. I strategically opt to consult the nurse when her expertise suffices, and Carol has consistently been wonderfully kind and professional. Booking appointments has always been seamless, securing a slot has never been challenging, and my maximum waiting time has been around 20 minutes. Additionally, the reception staff have perpetually been welcoming and pleasant. I would unreservedly endorse this medical practice.

Other reviews for Kirkby Community Primary Care Centre (3)