VP

Vaughan P. one year ago • From Google

Rating

Excellent

Incredible doctors terrible reception but five stars

I'm awarding 5 stars solely because of the exceptional medical professionals, with Dr. Afnan Rao standing out as a true asset to the practice. Every doctor I've encountered has been outstanding and incredibly supportive. However, the reception staff is a completely different story - they would barely scrape a 2-star rating. I can recall only one instance of receiving genuinely good service; otherwise, communicating with them is like trying to break through a concrete barrier. Their approach is remarkably unprofessional, and in my workplace, such performance would result in immediate dismissal. I wish I could remember the name of the one helpful staff member so they could demonstrate to their colleagues how to properly perform their duties. I apologize for the critical tone, but I want to emphasize my 5-star rating is exclusively for Dr. Afnan Rao and the other excellent doctors and nurses.

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