Churchill Medical Centre
PS
Photoalbum S. 3 years ago • From Google
Bad
You must complete an online form to schedule an appointment, which is extremely inefficient. Following the form, they bombarded me with 19 technical questions that seem completely inaccessible, particularly for older individuals or children. After answering all their questions, I missed their calls and attempted to call back. The reception staff appeared confused about available time slots, despite having previously contacted me. It's baffling why they wouldn't know scheduling details when they initiated the call. The waiting experience was unpleasant, with reception staff displaying a remarkably rude and authoritative demeanor. Their attitude suggested we were subordinates, not patients. Their dismissive statements like "We'll call you back, but we don't know when" and "You're clearly not in an emergency" were infuriating. Just because I didn't express urgency doesn't mean my situation wasn't critical. Additionally, it took 7-10 minutes just to reach reception, and upon arrival, the staff was casually joking around - completely unprofessional. During my previous appointment, I called four times, completed a form, and answered nine questions. Despite continuously coughing during the call, they couldn't confirm a time slot. I requested an afternoon appointment, but they assigned me a morning slot - utterly inconsiderate. I then had to wait for them to potentially reschedule. Ironically, they're lightning-quick when it comes to cancellations, with their after-hours menu primarily featuring appointment cancellation options. This entire process creates significant stress for patients. If you're willing to gamble with your health at this clinic, proceed at your own risk.
Maria G.