HM

Hira M. 2 years ago • From Google

Rating

Bad

Inefficient healthcare service wastes patient's precious time

I submitted a prescription refill request and after a three-day wait, I went to the medical center only to discover that the doctors needed to review my medication - something they neglected to communicate to me beforehand. The receptionist scheduled an appointment for the following day, but when I arrived, they informed me it would be a telephone consultation. This completely squandered my time and disrupted my work schedule. Later that afternoon, I received a call from the surgery requesting my details, and the doctor claimed they would send the prescription to my designated pharmacy. The consultation involved no physical examination, which felt like another pointless interaction. It appears they have completely abandoned any sense of patient care. Are doctors now afraid of face-to-face consultations? We've descended into such a cold, impersonal world. Using COVID-19 as a convenient excuse, the entire GP service has transformed into an inefficient, dysfunctional system.

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