Parkfields Surgery
KV
Krog360 V. 2 years ago • From Google
Bad
Attempting to secure an appointment at this medical facility is an exercise in frustration. The phone system directs patients to an online booking platform, which consistently shows no availability for months on end. Returning to the telephone option lands you in an interminable queue, perpetually hovering around the 30th position. Their promise of a callback service rarely materializes. On the rare occasion when one manages to secure a same-day appointment, the stark contrast between the struggle to book and the eerily empty waiting room is jarring. It begs the question: what exactly are the physicians engaged in? The pre-recorded message imploring patients to treat staff respectfully speaks volumes about the level of exasperation routinely experienced. The NHS could potentially redirect resources more effectively by reconsidering the operation of this subpar establishment. Additionally, the limited parking situation is exacerbated by staff vehicles occupying the scant spaces available outside the surgery, further complicating matters for patients who manage to secure an appointment and arrive by car.
Sarah D.