Raj Medical Centre
Simon T. 2 years ago • From Google
Poor
Inflexible appointment system despite good local surgery
The appointment systems used by GP surgeries nowadays tend to attract valid concerns. I attended for a physiotherapy appointment but hoped to have a quick word about my pain management, only to be told I would need to book a separate appointment for that. There was no room for flexibility to have a brief conversation that would have taken just a few minutes, despite already being on site. This was disappointing, though I recognise this reflects how most GP practices currently operate. Setting that aside, the surgery itself is generally very good and well-run locally. **Update** I have revised my rating down to 2 stars due to a subsequent experience. When I needed a repeat prescription, the surgery closed at 14.00 on a Thursday for staff training, with the next available opening on Friday morning. I sent an urgent message but received no response. When I called on Friday, I was assured there would be no issue and that the prescription would be sent to the pharmacy ahead of the upcoming bank holiday. However, this did not happen, and I was forced to contact an out-of-hours service for pain relief as my medication had run out. The handling of this situation felt lacking in attentiveness and consideration. The out-of-hours clinician was excellent and very helpful, but it should not have been necessary to rely on them in these circumstances.
I have been a patient at this practice for many years and remain very pleased with the standard of service and care I receive. I have not experienced any issues during my time here.
Raj Medical Centre
Sam S.
Unhelpful and dismissive, unable to resolve issues correctly, disappointing experience overall, would not recommend.
Raj Medical Centre
Lesley W.
Had a blood test and experienced significant discomfort during the procedure. The phlebotomist attempted to draw blood from one arm, then switched to the other, but both sites became badly bruised..
Raj Medical Centre
Simon T.
The appointment systems used by GP surgeries nowadays tend to attract valid concerns. I attended for a physiotherapy appointment but hoped to have a quick word about my pain management, only to be..
Raj Medical Centre
Dan D.
The reception staff at this practice have been unhelpful and unprofessional. My partner experienced delays in receiving necessary medication that lasted several days, and promised callbacks were not..
Raj Medical Centre
jack r.
Disappointing experience at this practice, with concerns that issues tend to be quickly dismissed without proper consideration. Obtaining an appointment at times of need has proven to be quite..
Raj Medical Centre
Thomas W.
The connected pharmacy has been problematic. Prescription errors seem to occur frequently, and it would be surprising if everything went smoothly. Even when medications are available and staff are..
Raj Medical Centre
Muhammad A.
It is considerably more difficult to secure an appointment at this practice than one might expect for a healthcare facility.
Raj Medical Centre
Darci j.
I'm not surprised by the low ratings here. While most of the staff members have been pleasant, I've had a disappointing experience overall. I feel I haven't received the level of care and support I..
Raj Medical Centre
Lucy F.
I'm surprised by all of the negative comments as I personally find this practice brilliant. I moved from another practice and couldn't be happier. Everyone that I've dealt with so far has been super..
Raj Medical Centre
Zoe J.
Have consistently found the service to be supportive.
Raj Medical Centre
paul M.
It's extremely difficult to reach the practice by phone. When calling after a certain time, I was informed that staff had already left for the day. The practice management team appeared to be..
Raj Medical Centre
Ashley B.
The patient service experience was disappointing. I waited a considerable time on hold before the call was disconnected. The appointment assessment process seemed ineffective. This practice did not..
Raj Medical Centre
Kylie T.
I have been a patient at this practice for many years and have recently experienced what felt like disrespectful treatment from staff members. I was concerned about being unable to continue with a..
Raj Medical Centre
Sophie S.
I've been a patient at this practice for quite some time and only recently needed to engage with their services more regularly due to a significant health matter - and I have nothing but praise for..
Raj Medical Centre
Awesome l.
The administrative team seemed unhelpful and difficult to engage with. It was challenging to access appointments with clinicians as other healthcare professionals appeared to have significant..
Raj Medical Centre
francis s.
The team members are excellent, however accessing a doctor proves to be extremely challenging. The practice appears to be understaffed, and there are concerns about the telephone communication..
Raj Medical Centre
Valerie T.
The team here demonstrates excellent responsiveness when answering calls and provides very helpful, professional service.
Raj Medical Centre
Sharanjit K.
The staff member was quite dismissive and did not seem to pay attention to what I was attempting to communicate. I was simply trying to obtain medication for my child, but the interaction felt..
Raj Medical Centre
Hoang B.
Unsatisfactory experience overall.
Raj Medical Centre
Paul T.