ST

Simon T. 2 years ago • From Google

Rating

Poor

Inflexible appointment system despite good local surgery

The appointment systems used by GP surgeries nowadays tend to attract valid concerns. I attended for a physiotherapy appointment but hoped to have a quick word about my pain management, only to be told I would need to book a separate appointment for that. There was no room for flexibility to have a brief conversation that would have taken just a few minutes, despite already being on site. This was disappointing, though I recognise this reflects how most GP practices currently operate. Setting that aside, the surgery itself is generally very good and well-run locally. **Update** I have revised my rating down to 2 stars due to a subsequent experience. When I needed a repeat prescription, the surgery closed at 14.00 on a Thursday for staff training, with the next available opening on Friday morning. I sent an urgent message but received no response. When I called on Friday, I was assured there would be no issue and that the prescription would be sent to the pharmacy ahead of the upcoming bank holiday. However, this did not happen, and I was forced to contact an out-of-hours service for pain relief as my medication had run out. The handling of this situation felt lacking in attentiveness and consideration. The out-of-hours clinician was excellent and very helpful, but it should not have been necessary to rely on them in these circumstances.

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