DH

Daniel H. one year ago • From Google

Rating

Bad

Insensitive call after dad's tragic passing

This medical practice is an absolute disaster. My partner was devastated when, just two days after her father's passing, she received a call from a doctor's office inquiring about the palliative care team. Despite her clearly stating her name to correct their error, they continued to ask inappropriate questions! The timing and insensitivity of this call were incredibly distressing. We cannot comprehend how such a massive administrative mistake could occur, mixing up a grieving family member's contact details with a palliative care team. This is beyond unprofessional - it's shockingly cruel and unacceptable. Their previous track record is equally appalling. My partner's breast cancer was overlooked not once, but twice, with dismissive comments like "you're too young". She's only alive today because she persistently advocated for herself and demanded a referral, despite being patronizingly told, "I think it's a waste of time, but since you're so insistent..." The condescending attitude could have potentially cost her life by delaying crucial medical intervention.

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