DP

Dipendra P. one year ago • From Google

Rating

Bad

Insensitive receptionists ruin healthcare experience

When interacting with medical office staff, it often seems they believe patients have unlimited free time and are merely scheduling appointments out of boredom. Regrettably, this perception appears accurate, and even more troubling is their apparent indifference toward patients' medical concerns (drawn from personal encounters). A few examples: One morning, I phoned as the first caller that day, experiencing a severe allergic reaction with widespread, inflamed skin irritation. The staff requested photographic documentation, which I promptly submitted within minutes. Subsequently, I encountered complete radio silence for the next eight hours, despite making multiple follow-up attempts, ultimately receiving a perfunctory text suggesting over-the-counter medication. Though I seldom reach out to my general practitioner (approximately six or seven times over the past six years), each interaction has consistently been disappointingly subpar.

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