Dipple Medical Centre
LC
Lee C. one year ago • From Google
Bad
As a type 1 diabetic for over three decades, I've always been under the diabetic team at Orsett Hospital, with prescriptions coming from my local GP surgery. Before Christmas, I sought Fiasp penfills 3ml, but discovered every pharmacy was out of stock, though they had cartridges - essentially the same product, just in a different form. I've spent the entire day, starting from 8am, shuttling between pharmacies and the surgery. At one pharmacy, the staff called the surgery to explain the stock situation, with me present during the call. They were instructed to tell me to return to the surgery at 4pm when a doctor could sign the prescription. Arriving at 4pm, I waited 30 minutes for a late doctor. I was then given a Levemir cartridge prescription for my long-acting insulin. When I highlighted this error to the receptionist, I was essentially called a liar and told this was what they were instructed to do. After arguing, the receptionist asked the doctor to reissue the prescription, but the doctor refused, stating she wouldn't prescribe anything I hadn't previously used - despite it being the same medication in a different format, and me being in urgent need. I was then dismissively told to call 111 and have demanded a direct conversation with the doctor to explain this straightforward matter. This is yet another frustrating experience at this GP surgery.
Ashley F.