ES

Emily S. 4 months ago • From Google

Rating

Bad

Interrupted during phone appointment, couldn't finish explaining

My previous visits to the practice had generally been satisfactory, however a recent telephone consultation proved to be one of the most unsatisfactory medical encounters I have experienced. I requested a referral and was asked to explain my reasons for seeking one. When I attempted to provide this information, I was interrupted repeatedly before I could complete my explanation and was told the issue might be anxiety-related. While I appreciate this was framed as an attempt to gather comprehensive information to support my referral application, the frequent interruptions did not facilitate effective communication. I mentioned that I work as a researcher in a related field and have insight into my own circumstances and presenting symptoms, yet still recognise the need for professional medical assessment to proceed with a referral, but this point did not appear to be acknowledged. The consultation, which lasted approximately four minutes, ended abruptly when I was attempting to elaborate further; the clinician terminated the call without allowing me to finish. I feel that I was unable to convey sufficient detail about my situation, which has left me concerned about whether my referral application will be successful given the quality of the interaction during the appointment.

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