JS

Jess S. 3 years ago • From Google

Rating

Excellent

Jackie saved the day at my surgery

Big kudos to Jackie at the medical center. This morning, I called but couldn't secure an appointment and was told to drop off a urine sample. Initially feeling dismissed and frustrated, I visited the clinic. At reception, Jackie was absolutely phenomenal! She genuinely listened, took my concerns seriously, and even advocated for me by speaking directly with the doctor. My worries were fully recognized and addressed. I successfully scheduled a telephone consultation for next week and was informed I'd receive my test results within a few days. I departed feeling significantly more reassured, knowing someone cared enough to proactively engage with a physician to ensure my situation would be properly managed. I'm truly grateful! So a huge thank you to Jackie for treating me like a valued individual rather than just another patient! She's an absolute asset to the medical practice.

Other reviews for Adderley Green Surgery