PH

Paul H. 2 years ago • From Google

Rating

Bad

Jenner practice never picks up the phone

This establishment is absolutely dreadful. I was selected as a potential blood stem cell donor for a cancer patient and needed to have blood drawn. The process necessitated them contacting my GP. The cancer organization called me back after 48 hours to report that the Jenner Practice has never once answered their phone. They've encountered problematic scenarios in their extensive history of scheduling these procedures, but "genuinely, this was the most abysmal case ever, with absolutely no one responding". Whoever is responsible for managing this facility should be thoroughly embarrassed. *Update* I ultimately was matched and the critical stem cells were donated, entirely without any assistance from the Jenner Practice, who have still (to my knowledge) failed to pick up their telephone. If you believe I'm exaggerating, try calling them yourself and witness the situation firsthand.

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