IP

Iris P. 4 years ago • From Google

Rating

Bad

Jenner Practice's booking system is broken

I've held off on writing a review, initially giving the practice some leeway considering the challenges posed by the pandemic. However, after being a patient at the Jenner Practice for several years, I must candidly state that this is unquestionably the most unsatisfactory medical service I've encountered. The facilities are outdated and desperately need modernization, but more critically, booking an appointment is an exercise in frustration. The inability to establish a consistent relationship with a single GP who understands your medical history is deeply problematic. Consequently, medical conditions are left unmonitored and potentially worsen over time. It seems an incredibly simple request to be able to secure and attend a doctor's appointment, yet this practice makes it feel like an impossible task. Patients deserve basic, efficient healthcare, and this practice falls woefully short of those fundamental expectations.

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