AA

Aevaad A. one year ago • From Google

Rating

Bad

Jesrey's Rude Reception Ruined My Care

I've been a patient at this practice for years without any issues until recently. The reception staff have always been helpful and pleasant, but Jesrey is by far the most discourteous receptionist I've ever encountered. I recognize that their job can be demanding, yet I find it unacceptable to be yelled at with "I SAID THERES NOTHING WE CAN DO" after they themselves cancelled my appointment on the same day! They claim they cannot help, but when my family member—who has 10 years of NHS experience and knows the policies—calls to complain, suddenly an appointment becomes available in two days. Just when I thought the situation might improve, they cancelled my appointment again the night before. Then I received a call from a doctor suggesting I find a referral, with a condescending attitude that was truly offensive. She dismissively told me to go to a travel clinic, completely disregarding that most people cannot afford to spend over £100 on vaccines that should be free under the NHS. The entire experience has been utterly unprofessional. Their reviews reveal a pattern of deflecting blame onto patients, showing no accountability or compassion. It's evident they have no genuine concern for their patients' well-being. I'm relieved to have now registered with a new medical practice.

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