Greenwich Peninsula Practice
Blessing S. one year ago • From Google
Bad
Josephine and Esther's terrible wednesday
I would give Zero star. I'll cut to the chase and share yet another dreadful experience with this GP practice. After reviewing recent complaints, primarily about the Receptionists, my suspicions about the abysmal customer service from 'Josephine' and 'Esther' are confirmed. The service is utterly appalling, with zero empathy for patients' needs. Having worked as a hospital medical Receptionist, I'm astounded by how far this practice has deteriorated. On Wednesday, August 21st, I requested a telephone consultation. ALLEGEDLY, the doctor attempted to contact me twice that day (which I suspect is fabricated). I received no missed call alerts, no voicemails, no courtesy messages - ABSOLUTELY NOTHING to indicate their attempted contact. I waited all day for a call that never materialized. The next day, I called and explained the situation to Receptionist ESTHER. When I asked why no notification was sent, she dismissively suggested something might be wrong with my phone, focusing solely on submitting another request. Her lack of apology was infuriating, so I requested to speak with her supervisor. Receptionist Josephine's response was equally unhelpful. When I requested their names, she was reluctant to provide her colleague's information. After some back-and-forth, she finally revealed Esther's name. Why does this practice consistently hire such incompetent staff? Patient lives and urgent medical concerns matter! This level of indifference from a medical institution's first point of contact is deeply troubling. Greenwich Peninsula Practice! Find solutions. Listen actively to patients. Hire staff who are willing. Do better.
Once you get the hang of their system, the clinic operates with impressive efficiency. Patients must utilize the app to schedule appointments, followed by a doctor's triage that assigns either an..
Greenwich Peninsula Practice
Maria G.
I had an excellent interaction with Julia at the front desk. She displayed exceptional friendliness and provided outstanding assistance. Unfortunately, my encounter with Dr. Karmara was..
Greenwich Peninsula Practice
Cristhian C.
Every single member of the staff demonstrated exceptional assistance and support during my interaction.
Greenwich Peninsula Practice
AJEX J.
Over our 14-year journey with this medical practice, I've witnessed remarkable progress and growth. The current team at the front desk is outstanding, consistently delivering warm and streamlined..
Greenwich Peninsula Practice
Craig T.
Overall, the doctors and nursing staff are FANTASTIC, however, one aspect of this medical center significantly undermines their quality. The front desk personnel are consistently uncooperative and..
Greenwich Peninsula Practice
S B.
The front desk staff were unhelpful, and there appeared to be significant inconsistencies in the information being shared across different reception areas.
Greenwich Peninsula Practice
Gina G.
The gentleman at the front desk is exceptionally helpful, efficient, and skilled. Beyond that, I'm truly hard-pressed to identify any other redeeming qualities.
Greenwich Peninsula Practice
Nati P.
Securing a medical appointment has been utterly impossible, even with an NHS111 referral. After numerous exhausting phone calls attempting to escalate my concerns, the staff treated me with complete..
Greenwich Peninsula Practice
bm w.
Over the past year, this medical practice has significantly deteriorated. I've encountered multiple instances with male physicians where my chronic health concerns have been minimized and I've been..
Greenwich Peninsula Practice
Paulette S.
I want to express my appreciation for the outstanding service provided by Pravena at the front desk. Every time I've visited the Greenwich Peninsula practice, Pravena has consistently demonstrated..
Greenwich Peninsula Practice
Julie s.
Truly the most disorganized and bewildering medical practice I've ever encountered. Your odds of securing an appointment are slimmer than hitting the jackpot... best of fortune to you
Greenwich Peninsula Practice
Armando C.
Pravena was incredibly helpful during my son's registration process. When the system encountered some technical difficulties, she went the extra mile to ensure my son was properly enrolled in the..
Greenwich Peninsula Practice
cheryl m.
I've been consistently misled by the front desk staff, and finding management seems impossible. I've submitted multiple grievances that have been completely ignored. My children's medical..
Greenwich Peninsula Practice
Salima S.
"My experience with Greenwich Peninsula Practice has been frustrating due to poor patient care and communication. Getting a direct consultation with a physician has proven challenging, despite..
Greenwich Peninsula Practice
Zoe Z.
Michelle, my midwife during my initial consultation, was incredibly warm and personable.
Greenwich Peninsula Practice
Sarita N.
Registering with this practice was a smooth experience, and the administrative team is incredibly supportive. Their staff goes above and beyond to be accommodating. The new Evergreen app is..
Greenwich Peninsula Practice
Artismylife30 A.
Absolutely dreadful medical facility - if there were a rating below zero, I'd choose it. The healthcare professionals display a complete lack of empathy, and the front desk staff desperately require..
Greenwich Peninsula Practice
Al D.
I've been waiting over two weeks since submitting a sample for what's clearly a chest infection. The lab results confirm an upper respiratory infection, yet here I am, coughing up brown phlegm for..
Greenwich Peninsula Practice
Maria J.
I strongly caution against choosing Greenwich Peninsula Practice. They have been escalated to ICB! The degree of incompetence and negligence towards patient welfare is deeply disturbing. Securing..
Greenwich Peninsula Practice
SEPHORAHOFFICIAL S.
Terrible customer experience across the board. Inefficient operational procedures. Poorly designed technological infrastructure - their mobile application falls short of usability standards and..
Greenwich Peninsula Practice
Jessica L.