Greenwich Peninsula Practice
BS
Blessing S. 2 years ago • From Google
Bad
I would give Zero star. I'll cut to the chase and share yet another dreadful experience with this GP practice. After reviewing recent complaints, primarily about the Receptionists, my suspicions about the abysmal customer service from 'Josephine' and 'Esther' are confirmed. The service is utterly appalling, with zero empathy for patients' needs. Having worked as a hospital medical Receptionist, I'm astounded by how far this practice has deteriorated. On Wednesday, August 21st, I requested a telephone consultation. ALLEGEDLY, the doctor attempted to contact me twice that day (which I suspect is fabricated). I received no missed call alerts, no voicemails, no courtesy messages - ABSOLUTELY NOTHING to indicate their attempted contact. I waited all day for a call that never materialized. The next day, I called and explained the situation to Receptionist ESTHER. When I asked why no notification was sent, she dismissively suggested something might be wrong with my phone, focusing solely on submitting another request. Her lack of apology was infuriating, so I requested to speak with her supervisor. Receptionist Josephine's response was equally unhelpful. When I requested their names, she was reluctant to provide her colleague's information. After some back-and-forth, she finally revealed Esther's name. Why does this practice consistently hire such incompetent staff? Patient lives and urgent medical concerns matter! This level of indifference from a medical institution's first point of contact is deeply troubling. Greenwich Peninsula Practice! Find solutions. Listen actively to patients. Hire staff who are willing. Do better.
Timmy I.