Greenwich Peninsula Practice
Blessing S. one year ago • From Google
Bad
Josephine and Esther's terrible wednesday
I would give Zero star. I'll cut to the chase and share yet another dreadful experience with this GP practice. After reviewing recent complaints, primarily about the Receptionists, my suspicions about the abysmal customer service from 'Josephine' and 'Esther' are confirmed. The service is utterly appalling, with zero empathy for patients' needs. Having worked as a hospital medical Receptionist, I'm astounded by how far this practice has deteriorated. On Wednesday, August 21st, I requested a telephone consultation. ALLEGEDLY, the doctor attempted to contact me twice that day (which I suspect is fabricated). I received no missed call alerts, no voicemails, no courtesy messages - ABSOLUTELY NOTHING to indicate their attempted contact. I waited all day for a call that never materialized. The next day, I called and explained the situation to Receptionist ESTHER. When I asked why no notification was sent, she dismissively suggested something might be wrong with my phone, focusing solely on submitting another request. Her lack of apology was infuriating, so I requested to speak with her supervisor. Receptionist Josephine's response was equally unhelpful. When I requested their names, she was reluctant to provide her colleague's information. After some back-and-forth, she finally revealed Esther's name. Why does this practice consistently hire such incompetent staff? Patient lives and urgent medical concerns matter! This level of indifference from a medical institution's first point of contact is deeply troubling. Greenwich Peninsula Practice! Find solutions. Listen actively to patients. Hire staff who are willing. Do better.
Absolutely dreadful customer service. It's clear that the receptionist plays favorites, with rules seemingly applying only to those outside their personal circle. If you arrive seeking an..
Greenwich Peninsula Practice
S B.
I received exceptional assistance from Hassan and Dr. Zarar while supporting my aging mother. Their compassionate approach transformed a challenging circumstance, making it significantly more..
Greenwich Peninsula Practice
Houssam Z.
Exceptional support and guidance provided by the reception staff, particularly Miss Pravena, who went above and beyond to assist me effectively.
Greenwich Peninsula Practice
Maria J.
I strongly caution against choosing Greenwich Peninsula Practice. They have been escalated to ICB! The degree of incompetence and negligence towards patient welfare is deeply disturbing. Securing..
Greenwich Peninsula Practice
Vicki Z.
I reached out to the clinic and appreciated their new app for scheduling appointments. What should have been a straightforward inquiry turned into a frustrating interaction. The staff member was..
Greenwich Peninsula Practice
Sasha S.
I have quite conflicting opinions about this medical practice. While some general practitioners were caring and courteous, the overall operational approach is problematic. Primarily, appointment..
Greenwich Peninsula Practice
Maria G.
I had an excellent interaction with Julia at the front desk. She displayed exceptional friendliness and provided outstanding assistance. Unfortunately, my encounter with Dr. Karmara was..
Greenwich Peninsula Practice
Janak P.
Every interaction with this general practitioner has been consistently excellent. The entire team demonstrates remarkable support during our visits. I want to extend particular appreciation to..
Greenwich Peninsula Practice
D S.
I have always championed the NHS and praised its exceptional healthcare. Regrettably, my recent interactions with the Greenwich Peninsula Practice have been profoundly disillusioning. Throughout..
Greenwich Peninsula Practice
GAUCHEisLIFE G.
I am absolutely thrilled with my interaction with receptionist Pravina at the general practitioner's office today. Being new to the neighborhood, I required assistance in establishing my medical..
Greenwich Peninsula Practice
Ho M.
Disrespectful and incompetent. I couldn't imagine a more disappointing healthcare provider. These are exactly the type of professionals who merely go through the motions, doing the bare minimum..
Greenwich Peninsula Practice
Halim Y.
It's the most terrible surgical experience I've encountered in London. If you request to see a doctor, they assign you a trainee!!!! Booking an appointment online is equally frustrating! Their..
Greenwich Peninsula Practice
Yasmin M.
I visited my general practitioner, and Dr. Prince Emecheta displayed an appalling level of unprofessionalism that left me utterly stunned. When I attempted to describe the problem with my ear, he..
Greenwich Peninsula Practice
cheryl m.
I've been consistently misled by the front desk staff, and finding management seems impossible. I've submitted multiple grievances that have been completely ignored. My children's medical..
Greenwich Peninsula Practice
Esi P.
I want to express my sincere appreciation to Heena for her exceptional assistance with my time-sensitive medication order. Her warm demeanor and efficient approach made resolving my urgent request..
Greenwich Peninsula Practice
Cristhian C.
Every single member of the staff demonstrated exceptional assistance and support during my interaction.
Greenwich Peninsula Practice
Andrew F.
I'm currently searching for a general practitioner in Greenwich, and after examining the reviews, I'm absolutely stunned by some of the accounts 😳 These issues seem serious enough to warrant an..
Greenwich Peninsula Practice
Sarita N.
Registering with this practice was a smooth experience, and the administrative team is incredibly supportive. Their staff goes above and beyond to be accommodating. The new Evergreen app is..
Greenwich Peninsula Practice
Ashish K.
The medical professionals themselves are fine, but the reception team is a significant letdown. It's puzzling how individuals with such poor interpersonal abilities (displaying rudeness, lacking..
Greenwich Peninsula Practice
Daria A.
Absolutely top-notch 🔥 Pravena, the administrator, demonstrates exceptional care, empathy, and understanding in her role. She meticulously examined my situation, gathering comprehensive information..
Greenwich Peninsula Practice
Farhad B.