Jubilee Medical Centre
EE
El E. 5 years ago • From Google
Excellent
I want to express my heartfelt gratitude to Jubilee Medical Centre for their role in saving my 30-year-old husband's life. After just 3 days of illness, I contacted them as his condition was rapidly declining. The reception staff were incredibly supportive and compassionate, securing a same-day telephone consultation with a doctor on 13/8/21. When I initially missed the first call while assisting my husband in the bathroom, the doctor ensured they called back and promptly referred us to Whiston Hospital A&E, given my growing concern. I had already requested an ambulance, feeling increasingly worried about transporting him myself. Regrettably, the ambulance service's overwhelming workload resulted in a 7-hour wait. Upon arrival, the paramedics noted he appeared slightly improved, and his observations seemed stable. I doubt they would have transported him without the GP's urgent referral. I am immensely relieved that the doctor prioritized caution, as it was discovered he was critically ill with septicaemia. His clinical condition significantly deteriorated just hours after arriving in A&E, but treatment had already commenced when his alarming blood test results were received. He is now home, recovering after an intensive care stay and open-heart surgery, with the GP practice continuing to provide exceptional support. The follow-up GP consultation on 7/9/21 was extraordinarily compassionate. They attentively listened to my concerns during his recovery, arranged necessary tests, prescribed additional medication, and ensured our mental well-being following this traumatic experience. Their genuine empathy profoundly comforted both my husband and me, alleviating our anxieties. I am deeply thankful to the practice and the NHS for saving my husband's life.
marie c.