AM

Aoife M. one year ago • From Google

Rating

Excellent

Justyna saves the day with amazing patient care

I apologize if I misunderstood her exact job title. Justyna was incredibly supportive this morning when she called to explain the hospital location for my referral. As a potentially challenging patient, I asked to modify the referral to a hospital nearer my workplace. She offered comprehensive details that were incredibly useful and carefully verified that my suggested alternatives wouldn't compromise my medical care. She patiently allowed me time to confirm hospital distances and demonstrated remarkable expertise about my referral to prevent potential administrative complications. Her approach was remarkably warm and considerate, addressing all my additional queries without making me feel like an inconvenience (even though I likely was). She genuinely appeared enthusiastic about helping me, and I recognized she was probably managing a busy schedule but still dedicated her full attention to my needs. This represents outstanding patient-centered service, and she truly embodies the best qualities of the organization. Employees like Justyna who exceed expectations absolutely deserve recognition! Thank you so much!

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