OA

Olivia A. 7 years ago • From Google

Rating

Bad

Karen saves the day at terrible medical practice

Absolute worst medical practice I've encountered. The sole bright spot is nurse Karen Yates, who is truly exceptional - compassionate, skilled, and possessing a delightful sense of humor that actually makes you feel genuinely cared for. I've experienced repeated issues during my visits. Multiple times, I've attempted to book appointments for my infant, only to be told no slots are available, with zero follow-up calls. Recently, I urgently sought help for my 14-year-old struggling with depression. Despite calling early morning and being assured a doctor would contact me, and even having a physician promise to arrange an appointment, we received absolutely nothing. After witnessing their complete incompetence, I wouldn't trust them with her care anyway. During half-term, I made precisely 220 unanswered calls, exactly at their 8:30am opening. When finally connected, predictably, all appointments were gone. Their excuse? "It's half term, we're busy." Frankly, a genuinely caring medical practice would accommodate a depressed teenager, an infant, or an unwell mother, regardless of circumstances. Their reception staff are consistently discourteous and should be replaced entirely. The waiting times are unbearable, and their communication is abysmal - learning about potential illnesses years later is unacceptable. Every consultation seems to result in a dismissive "anxiety" diagnosis, making me feel completely disregarded. I'm definitively changing healthcare providers.

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