NS

Neil S. one year ago • From Google

Rating

Excellent

Keto Breakfast and Helpful Jake at Berryfields

I was truly delighted when our new medical facility arrived, Dr Surgery. It's a beautifully designed establishment with appealing building colors and spacious interiors. The staff are incredibly supportive, and they've implemented innovative systems for appointments and repeat prescriptions, all communicated effectively. The coffee bar area is convenient, and I appreciated the small keto breakfast they prepared while I waited for my appointment, which reception kindly arranged. Parking is plentiful, with easy access and lifts available. Booking appointments by phone during peak hours is just as challenging as visiting Berryfields at 8am in person. Telephone wait times for same-day consultations or appointments can be lengthy. At Berryfields, patients experience similar wait times. There are two queues - one for pre-booked appointments with number tickets, and another for reception walk-ins. Face-to-face consultations typically range from 15 to 35 minutes, depending on the day's scheduled appointments. Reception prioritizes same-day bookings. Phone wait times can vary between 10 and 45 minutes, particularly around 8:30am or later, depending on the call's urgency. It's a great opportunity to interact with fellow patients waiting at the same time. Jake at reception was particularly helpful during my last visit, accommodating me for an early nurse appointment, which I deeply appreciated. Patience is key when seeking appointments, whether by telephone or in-person. A black box at the entrance allows for submitting repeat prescription notes. Update Jan 2025 Remember, most medical practices have similar wait times. We can also email (until March 2025) and use our evergreen apps for bookings and information. The front entrance closes at 3pm for safety reasons - use the side door and press the reception bell for access. Enter your vehicle's registration plate each visit to obtain a free parking permit. Details are available on the car park notice board.

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