Oakwood Medical Centre
Eylem B. one year ago • From Google
Bad
Kim's unbelievable customer service fail
Abysmal Service and Discourteous Receptionist My interaction with the receptionist (Kim) at this medical practice today was nothing short of disastrous. I attempted to schedule an urgent appointment and endured a 30-minute hold period. Upon finally connecting, I tried sharing my medical concerns, but she abruptly terminated the call without booking anything. Exasperated, I redialed, only to discover I was 10th in the queue! Given my time constraints, I decided to visit the clinic personally to address the situation directly. During our face-to-face encounter, instead of explaining her previous call termination, she completely disregarded me and answered another call without acknowledging my presence. I waited patiently for her to finish, yet she made no effort to apologize. When I inquired why she hadn't booked my appointment, her response was shockingly cavalier: "I knew you'd call back, so I didn't make the appointment." Her attitude was blatantly disrespectful and thoroughly unprofessional! The receptionist demonstrated an appalling level of rudeness, indifference, and total unhelpfulness. Such a profound absence of basic professional courtesy in patient interactions is absolutely unacceptable.
I was instructed to collect a urine sample and bring it in before my phone consultation with the doctor. During the consultation, the physician seemed unaware that I had already submitted the..
Oakwood Medical Centre
T O.
I am thoroughly delighted with my surgical experience and the exceptional care my family and I have received. Every staff member, from Michelle at the front desk to Dr. Singal and Dr. Dogan, has..
Oakwood Medical Centre
Chevon G.
I would rate this general practice with zero stars if possible. Dr. Ali Dogan displays an appalling attitude, believing his status as a partner exempts him from basic professional courtesy. I was..
Oakwood Medical Centre
risa p.
The front desk staff are outstanding! The wait was incredibly brief, and my call was picked up almost immediately. I had the pleasure of speaking with Ava, who was incredibly supportive in..
Oakwood Medical Centre
Shahnaz A.
The practice manager Kossar demonstrates exceptional dedication in providing support. Najmi is delightful, consistently displaying kindness and a compassionate demeanor. Dr. Mariam is equally..
Oakwood Medical Centre
Lidia B.
It's disappointing that they promise to take your call in the morning, but when you do call, they abruptly end the conversation. After multiple attempts, the line remains perpetually engaged or they..
Oakwood Medical Centre
Mo- H.
I encountered significant difficulties scheduling an appointment via telephone, ultimately resorting to submitting an e-consultation form last Thursday. Only on Monday did I receive a call from a..
Oakwood Medical Centre
Harry M.
Absolutely top-notch general practice clinic! The staff here are incredibly welcoming and warm. I'm so impressed that I actually find myself jokingly wishing for a minor ailment just to experience..
Oakwood Medical Centre
K M.
Avoid this practice. The newer general practitioners lack experience and prioritize scheduling efficiency over patient care, seeming eager to rush you out. While I've previously encountered..
Oakwood Medical Centre
P A.
I am truly impressed with this medical practice, particularly Dr Kohll and Dr Selvarajah. Their approach is consistently supportive and comforting, demonstrating genuine compassion. Additionally,..
Oakwood Medical Centre
R E.
Excellent doctors and a friendly, supportive front desk team.
Oakwood Medical Centre
Shayal J.
Getting a doctor's appointment here is a total nightmare. The phone lines are perpetually busy, and the front desk staff display zero interest or willingness to assist patients. This medical..
Oakwood Medical Centre
Bora D.
Failed to deliver the promised assistance. It's clear they have no genuine concern for their customers.
Oakwood Medical Centre
Tanya V.
Unprofessional medical staff with a terrible attitude. Stay away from this healthcare facility at all costs.
Oakwood Medical Centre
Chiara B.
I'm completely frustrated by the booking process. This morning, I wasted 20 minutes attempting to enter the hold queue at 8am, only to be repeatedly disconnected. The customer service is absolutely..
Oakwood Medical Centre
Zac L.
The front desk staff was delightful and accommodating. Dr. Gupta demonstrated remarkable empathy and compassion. My visit was smooth and efficient, and I successfully received the medical assistance..
Oakwood Medical Centre
Hateme A.
Oakwood Medical Centre is exceptional. It's a top-notch healthcare facility. The physicians are excellent, incredibly supportive, and compassionate. The front desk staff are welcoming and go above..
Oakwood Medical Centre
xxrumka x.
I've had the absolute worst experience with this medical centre in the UK. Every single time I attempt to book an appointment, they claim to have no availability. This morning at 8am, I witnessed..
Oakwood Medical Centre
chris K.
Had a delightful conversation with Daniela, a friendly representative who went above and beyond to assist me. Her customer service was exceptional and made my experience truly pleasant.
Oakwood Medical Centre
Arnesto A.
Absolute nightmare of a medical facility, potentially the worst in Britain. Their phone system is perpetually inaccessible. You're guaranteed to spend over half an hour waiting on hold. Today, I..
Oakwood Medical Centre
Savva S.