Seaside Medical Centre

I feel my feedback about this service should be heard and taken seriously. I believe there are concerns about how calls are being handled that warrant attention and resolution. If these matters are..

The front desk team at this practice demonstrate kindness, helpfulness, friendliness and professionalism. Since joining the practice a few months ago, I have found the reception staff to be..

I was not contacted as expected, and when I attempted to raise concerns at the surgery, I was not given the opportunity to speak with anyone or pursue a formal complaint process. This meant I had to..

Unprofessional service … I called early in the morning and the receptionist simply told me to contact 111 because there were no straightforward appointments available online … I had been unwell for..

Following a cancelled phone consultation, I was concerned about obtaining medical care before the holiday period. The practice contacted me to offer an in-person appointment on a walk-in basis,..

This practice operates at high capacity and has made considerable progress since the pandemic began. I experienced difficulties obtaining appointments in previous years and eventually contacted the..

I have experienced concerns regarding communication from the practice staff. Additionally, I submitted a formal complaint, though I felt the practice did not take appropriate action in response. I..

Calling at 8.30 often results in encountering a busy line and being unable to connect. When you do get through, you may find yourself far down the queue, only to discover that available appointments..

I was recently informed that I would need to leave the practice as my residence had moved just outside the designated service area. I'm quite upset about this decision, as it's a truly excellent..

I have been attending this GP surgery for over a year, including throughout my pregnancy. The clinical team and several other staff members have been truly excellent, offering considerable support,..

I have consistently had a positive experience.

I must say, if you require medical attention then you require medical attention. My main concern with this practice is regarding the gatekeeping role of reception staff in determining whether..

The healthcare professional I saw was wonderfully kind and helpful, and I'm very grateful for their support :)

Thank you for your feedback. Seaside Medical Centre aim to deliver a high standard of Primary Care Services and we always value patient feedback in helping us to achieve that. We are sorry to hear..

I experienced significant dissatisfaction during a recent appointment and felt the subsequent complaint process did not address my concerns authentically. I perceived the interaction as hostile and..

Excellent medical practice that I have relied upon for many years. The team members and front desk staff consistently make efforts to ensure patients receive timely appointments. The facilities are..

I was able to access an immediate sit and wait appointment today, which proved to be an excellent approach that functioned very effectively. I would strongly encourage others to take advantage of..

I was instructed to contact the practice at 8.30 am to arrange an appointment. However, when I attempted to call at that time, the phone line was not available.

I recently attended an appointment for a routine screening test and felt compelled to share my feedback. The healthcare professional who conducted the procedure was exceptionally compassionate and..

Obtaining an appointment can sometimes prove challenging, though persistence with follow-up calls typically results in securing a slot. The clinical team and administrative staff have consistently..