Putneymead Group Medical Practice

The appointment booking system online could be more straightforward to navigate, and the demeanor of certain reception staff members left something to be desired. The most reliable way to secure an..

The healthcare team here has been remarkably supportive, thoughtful and understanding. I have found the care provided beneficial for addressing both my physical and mental health concerns, and I..

To the reception staff member at the front desk - I found your manner to be quite off-putting. You came across as curt, dismissive and generally unpleasant. On each of my visits, you seemed as..

An amazing healthcare professional who demonstrated kindness and supportive care throughout the appointment.

This practice in southwest London has been a disappointing experience. The telephone staff can be dismissive and tend to end calls abruptly, while also offering medical opinions beyond their role...

Excellent service, the practice offers an online messaging system for contacting reception regarding appointments and other enquiries, which functions very effectively and provides quick responses,..

I want to express my significant frustration with the standard of service I have recently experienced, which reveals considerable gaps in how information is communicated and how patients are cared..

I had no difficulty obtaining an appointment with my preferred clinician. Like many medical practices, there can be a delay of a day or two before receiving a response, but when contact is made, the..

I want to express my gratitude to the reception team at the medical centre. They are consistently helpful and compassionate in their approach. Regardless of how challenging a situation may appear,..

I could not be more grateful for the dedication shown by the clinical team at this practice, who demonstrate such commitment to caring for all of their patients.

I have consistently been able to secure appointments without experiencing delays. The practice demonstrates excellent efficiency in dispatching reminder notifications and arranging subsequent visits..

Contacted the practice early in the morning regarding a respiratory concern and received a callback within an hour. An appointment was arranged for the evening at my preferred time. The prescription..

The online booking system is very straightforward and convenient to use. It's wonderful to have the ability to handle appointments through this digital platform.

The service provided was excellent. The clinician demonstrated competence, compassion, and clear communication throughout the consultation. They took time to explain the situation thoroughly,..

I have been a patient at this NHS GP practice for over 8 years and have valued the quality of care delivered by the clinical and administrative team. The staff have consistently demonstrated a..

The clinical staff are excellent and consistently make genuine efforts to assist me. However, I have experienced difficulties with certain reception staff members who appear dismissive and..

I believe the medical team members are all highly competent and the entire staff demonstrates kindness and responsiveness.

The staff members are very helpful, including those working at reception and in administrative roles. Please treat them with respect :)

The occasional competent clinician, but generally unsatisfactory standard of care.

I appreciate the assistance I received with my NHS app and registration matter. The entire team at my GP practice has been wonderful and provided excellent support. I feel fortunate to be registered..