GR

Geraldine R. 3 years ago • From Google

Rating

Great

Kind reception staff saved my day

I want to commend the exceptional reception team who have truly exceeded my expectations. Their professionalism, compassion, and attention to detail are remarkable. One staff member even went out of her way to provide advice via a personal call, which was far more helpful than the online communication system. In stark contrast, the male doctor was incredibly disappointing - he rushed through our phone consultation, provided zero explanation, showed no interest in addressing my concerns, and left me feeling completely anxious and abandoned without any diagnosis or meaningful care. Fortunately, I found relief at Addenbrooks, where an incredible doctor - who had actually come out of retirement - gave me a comprehensive consultation. He took the time to listen, thoroughly examined my condition, answered all my questions, and provided a proper diagnosis. It was such a relief to experience a genuine medical appointment with a caring, knowledgeable physician who represents the best of traditional medical practice.

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