VP

Vasiliki P. one year ago • From Google

Rating

Poor

Kind receptionists but appointment delays were frustrating

Two stars because my partner had a positive experience so far and the reception team are helpful. Otherwise, I would have given the practice no stars at all. Based on my own experience, I felt my concerns were not given appropriate attention. I submitted an online consultation approximately a month ago regarding a health issue that would require specialist intervention. I was offered an appointment a month later, whereas my partner was seen within a couple of days for a different concern and received imaging within days of that. I proceeded with the appointment regardless. My consultation was scheduled as a telephone call at 8:50 this morning to discuss my condition. I called the surgery at 9:08 as the expected call had not come through, and informed them I was heading to work with poor signal availability. The clinician called just before 9:30, but I was unable to hear them due to being in transit and asked if they could ring back in a few minutes, which they agreed to. It is now 11:11 and I have not received a follow-up call. I have decided to register with a different practice after spending a month with this one. I hope other patients do not encounter similar difficulties, though I suspect this may not be an isolated occurrence.

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