EC

Eve C. 4 years ago • From Google

Rating

Bad

Kindness During Epilepsy Diagnosis Saves This Review

One physician and a single reception staff member showed any compassion during my son's Epilepsy diagnosis, which is why I'm giving a single star. Just like the previous patient, I'm being informed I must endure a 12-week wait for a private health form completion! My entire purpose for seeking private care was to bypass the NHS's bureaucratic chaos. The staff demonstrate zero empathy, presenting a dismissive "take it or leave it" approach. Last week, I was instructed to remain outside while trying to see the GP, despite struggling to breathe and being unable to wear a mask. I was on the verge of tears. After two staff members insisted I wait outside for the GP, only one woman kindly offered me a visor so I could at least enter and sit down. I'm definitely changing medical practices!

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