GP

Gemma P. one year ago • From Google

Rating

Bad

Kiosk shamed me in front of everyone

I was compelled to perform my own medical assessment since they no longer permit nurse consultations. This 'Health check kiosk' was positioned smack in the center of the waiting area! With zero privacy screen, every patient in the room observed me weighing myself, taking my own temperature, measuring my blood pressure, and answering deeply personal questions about my birth date and intimate health details. This represents not just a significant GDPR violation but an utterly humiliating experience, having ten strangers witnessing and reading my confidential medical information. When I raised my concerns with the receptionist, I was casually told, "Oh yes, we know we need a screen." Unbelievable. This is quite possibly the most appalling medical practice I've encountered - you should be thoroughly ashamed. The ironic sign in reception reading 'Be kind, we are doing our best' is particularly galling. Clearly, you are not doing your best at all!!??

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