SA

Susanne A. one year ago • From Google

Rating

Bad

Knee pain and no medication help

Marsh green medical practice is absolutely the worst medical facility I've ever encountered. I submitted a medication request on Thursday the 27th, and they claimed it would be ready within 48 hours. My partner went to collect it from the pharmacy on Saturday the 29th, but it wasn't available. I was forced to contact 111 emergency services for temporary medication, who advised me to follow up with my own doctors. When I called Marsh green medical practice at 8am, the staff member said they would expedite the process. After waiting, I checked with the pharmacy, who confirmed they still hadn't received anything. Calling the doctors again, I was told the doctor hadn't signed off on the prescription and was told to call back in an hour. Upon doing so, I was informed the doctor was in clinic and would sign it at 5pm - completely useless when I urgently need powerful pain medication. I've been in excruciating pain all day. I strongly caution anyone against using this practice, as they cannot guarantee medication when needed and their doctors are rarely available. Getting a same-day appointment is impossible, with staff consistently claiming no availability and redirecting you to call back the next day. The attached image of my knee demonstrates my critical need for strong pain relief, as I cannot bear weight on it. They don't deserve a single star for their incompetence.

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