Hurley And Riverside Practices

Since registering with this GP practice only recently, I have encountered several concerns. There appears to be insufficient attentiveness and empathy shown to patients. The front desk staff came..

I found this practice to be very disappointing and would recommend looking elsewhere. The appointment booking process is extremely slow, taking an exceptionally long time to secure a slot or receive..

I am extremely dissatisfied with how this practice handled matters concerning my son's healthcare. Without prior discussion, his repeat prescription was transferred to another location, resulting in..

I contacted the practice this morning on behalf of my child, as required by their nursery, but was unable to secure an appointment with a GP either today or within the following month.

I'm in my third trimester of pregnancy and have been unable to secure a brief in-person consultation with my GP to have my chest examined. Despite attempting to book first thing in the morning, the..

It's easy for people to leave negative feedback when they're feeling let down, but I wanted to share an alternative perspective. We recognise that healthcare professionals face significant pressure..

I would advise considering alternative practices before registering here. My experience with the reception team was extremely disappointing, and the interaction left me feeling stressed and..

I encountered a receptionist who appeared quite upset during my visit. Their demeanor came across as somewhat hostile and defensive from the start, which hindered productive dialogue. Instead of..

I attended an appointment approximately four weeks prior and was informed that a referral would be arranged for a scan, however I did not receive any written confirmation or appointment details...

The waiting period extended to twenty minutes despite the system showing two minutes upon arrival, which seemed disproportionate given the scheduled appointment duration was only ten minutes.

Required a pregnancy referral from my general practice, but was informed they were unable to provide one despite the hospital indicating that such referrals were permissible.

Welcoming and courteous in manner.

The practice appears to have limited usefulness beyond handling routine prescription renewals. When I submitted a non-urgent online consultation, it took considerably longer than expected to receive..

Accessing appointments has proven challenging and I've needed to follow up on several matters to ensure completion, though I have encountered supportive and constructive interactions with both..

I found the service to be quite disappointing. The staff members I interacted with displayed an unhelpful demeanor and attitude during my phone calls. This represents the poorest experience I have..

We brought our baby in for the routine post-vaccination check-up. The healthcare professional who administered the vaccinations was excellent and thorough. However, during the subsequent..

The practice is now located at this address. I am very dissatisfied with my experience at this general practice. I lodged a formal complaint and was sent an acknowledgement stating that I would..

I felt let down by the service at this clinic. I was informed that a prescription had been submitted and was available for collection. Upon visiting the pharmacy, I discovered no prescription had..

I had a very poor experience with the reception team at this practice. Appointments were scheduled without confirming whether the times worked for me, and there was confusion regarding the location..

This practice has been a frustrating experience for me. The level of customer service has been disappointing, particularly the difficulty in reaching them by telephone. I have found the reception..