BS

Becky S. 3 years ago • From Google

Rating

Excellent

Late afternoon lifesaver at the clinic

In the past, I've been vocal about the challenges of securing appointments at this medical practice. However, a recent experience completely changed my perspective. Late in the day, I called with worrying symptoms, and the receptionist was exceptional - professional, warm, and incredibly reassuring. She quickly arranged an immediate consultation with a GP and a face-to-face appointment within just 15 minutes, despite the surgery being on the verge of closing. They efficiently scheduled hospital tests for that evening or the next day, and I even received a prescription, well beyond their standard operating hours. At the hospital, the process was remarkably swift, with tests taking merely 15 minutes. The attending physician promptly forwarded the test results upon receiving them. I am deeply grateful to everyone involved for providing what can only be described as exceptional, compassionate service and care.

Other reviews for Tollerton Surgery