MM

Maryam M. one year ago • From Google

Rating

Bad

Late Arrival Ruins Urgent Medical Appointment

This surgical practice is absolutely terrible and I cannot stress enough how much I advise against using them. My husband desperately needed this medical appointment scheduled for 11am, and he made significant effort to arrive, only to stand in line for 10 minutes only to be told he had "missed" his slot and must reschedule. This response was completely unacceptable, especially considering his poor health and limited mobility. He even traveled through snowy conditions, and was then informed that because he was 10 minutes past the appointment time, he would not be seen. How is this possibly his fault when there was such a long waiting queue? The lack of compassion and understanding is shocking. I am profoundly and utterly disappointed with their service and would never recommend this medical practice to anyone.

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