Morrill Street Health Centre

The surgery's location can be tricky to find by vehicle, as the main approach is from one particular direction, with access best gained from an alternative route. Navigation apps sometimes direct..

I have recently retired from my role in pharmacy delivery, and I would like to express my gratitude to all the reception staff at the surgery. Over the course of several years, I have been..

The telephone lines appear to be consistently occupied. I attempted to reach the practice multiple times over a fifteen-minute period during morning hours without success.

I was frustrated with the reception team's service. I attempted to call multiple times throughout the day but was unable to reach anyone, as the line was consistently unavailable.

Absolutely dreadful experience. Extended waiting times, sluggish and unhelpful front desk staff. Telephone lines are constantly engaged, making it difficult to reach the practice.

I registered at this practice but experienced significant difficulty getting through by phone, with numerous attempted calls going unanswered. When I attended in person for an appointment, I was..

I arrived a few minutes past my scheduled time and was asked to complete paperwork again before being turned away without a consultation. The appointment process felt inefficient and frustrating...

This practice falls short of expectations. Attempting to call at 8am results in the line disconnecting without queuing, unlike other surgeries. On certain days, multiple call attempts within an hour..

I would give zero stars if the system allowed it. I completed a 24 hour urine test and made a considerable journey to contact the practice to discover the test had not been completed..

The service experience was unpleasant, with a serious and humourless atmosphere throughout the visit.

I have been attempting to contact this practice for three weeks, and the administrative staff have not been responsive to my calls. I continue to ring daily without resolution. As a result, I have..

I'm disappointed to report that this practice appears overwhelmed, with persistent difficulties reaching them by telephone. I called at the earliest opportunity, but my child has been unwell for an..

Visited the pharmacy and received medication for a urinary tract infection, but the issue persisted. When I returned to the pharmacy, I was advised to contact my GP as they couldn't dispense a..

This practice appears to be overwhelmed with its current patient numbers. Getting through by phone proves extremely difficult, and when contact is finally made, available appointments are often..

Extremely disappointing experience. I submitted an online form early one morning, clearly stating on several occasions that I was experiencing significant difficulties with my mental wellbeing and..

This practice has been disappointing. I was waiting for important test results and felt the response I received was unhelpful. The overall experience has not met my expectations, and I would..

It can be challenging to reach the practice by telephone when booking an appointment, and there is typically a wait of several days. I usually prefer to visit in person to arrange my appointments..

Called at opening time and it took over a hundred attempts to get through. Once I finally connected, I was informed that all available telephone appointments had been allocated and was advised to..

It has been difficult to reach the practice by telephone. When contact is eventually made, I am frequently told that the timing of my call is unsuitable. Appointment availability appears to be..

I would give zero stars if possible. I called for an appointment at 8am and the phone was still ringing at 8:40am without being answered. While I'm sure the clinical staff are competent, the..