DP

Debbie P. one year ago • From Google

Rating

Great

Laverne shines bright despite receptionist's disappointing attitude

I was on the verge of awarding a perfect rating thanks to Laverne, the nurse, whose extraordinary kindness and empathy truly stood out. She was nothing short of phenomenal! However, the receptionist's demeanor significantly detracted from my overall experience. Around 9:45 this morning, her response to my straightforward inquiry was shockingly discourteous and dismissive. Patients visiting a medical practice are likely already experiencing heightened anxiety, and her unprofessional communication is absolutely unacceptable.

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