The Phoenix Practice

This practice appears not to follow government guidance regarding patient access. According to official recommendations, patients should be able to request appointments, ask questions and describe..

Interactions with this practice have been extremely frustrating. I received a message about a missed appointment from some time ago, despite having previously communicated that I no longer required..

Extremely satisfied with the level of service provided by both the front desk team and clinical staff at this practice.

I phoned to request an appointment with a preferred clinician, but the receptionist kept me waiting for an extended period. When they returned, they suggested I attend the emergency department due..

I have been attending this practice for several years. Like any healthcare provider, there is always scope for development and refinement. From my perspective, the clinical staff demonstrate..

It has been difficult to reach the practice by telephone. When I do manage to get through by appointment at reception, I prefer to visit in person. I have always appreciated the clinical staff and..

I'm puzzled by the number of unfavourable comments posted here! I have been a patient at this practice for a considerable time and whenever genuine medical support is needed, whether through..

The clinical staff seem capable and knowledgeable. However, the reception team can be quite abrupt and lacking in empathy. Scheduling appointments takes considerably longer than expected. Based on..

This medical practice has been extremely disappointing. I felt that my privacy was not adequately protected, and I have concerns about the quality of care provided.

I felt let down by my experience. The reception team now appears reluctant to assist callers, preferring to direct all matters through online channels. I booked my appointment online and received my..

The appointment did not meet my expectations and was disappointing overall.

Have been a patient for many years. Each year it gets worse. I have not been able to see my doctor for years. The "gatekeepers" dont let me though. It doesn't matter whether it is cancer, head..

Called the practice and spoke with a member of staff whose manner I found quite abrupt and dismissive. I felt there was a lack of courtesy and consideration in the interaction. I was very..

The medical professionals at this practice are consistently kind and compassionate. There is always the opportunity to speak with a clinician, even when scheduled appointments are not available.

I have been attempting to secure an appointment for two months without success. I was given repeated assurances each week that I would receive a callback, which did not materialise. Additionally,..

Excellent family medical practice with outstanding care provided by the clinical team, who have consistently looked after me and my family well. The only drawback is that the reception staff can..

I would rate this lower if possible, but the system does not allow it. I have been dealing with a persistent health concern for approximately a year, and the practice continues to recommend..

Phoenix practice does not deserve a positive rating. The reception staff can be discourteous and lack professionalism in their interactions. Some staff members have communication difficulties that..

Disappointing and unhelpful - calls are not returned promptly, and I experienced a lengthy wait while on hold before being acknowledged by reception staff. The clinical team also seemed impersonal,..

I felt compelled to share my experience from today as it still feels quite shocking to me. I waited approximately an hour before being called in, and I was the final patient remaining in the waiting..