The Phoenix Practice

I had a very negative experience with the staff, who I found to be discourteous and unhelpful. The registration process was unnecessarily complicated, and there was a lengthy waiting period of..

The medical professionals at this practice are consistently kind and compassionate. There is always the opportunity to speak with a clinician, even when scheduled appointments are not available.

Poor service experience. Unable to secure an appointment slot. Requested reimbursement for an undelivered service, which was declined.

I would rate this lower if possible, but the system does not allow it. I have been dealing with a persistent health concern for approximately a year, and the practice continues to recommend..

This practice has significant issues. Despite having a scheduled appointment, waiting times consistently range from 30 to 50 minutes. In my experience, some clinicians have not appeared to take my..

Excellent family medical practice with outstanding care provided by the clinical team, who have consistently looked after me and my family well. The only drawback is that the reception staff can..

I had a frustrating experience at this practice. On my initial visit, the receptionist seemed reluctant to process my registration, citing that there were only a few minutes remaining before the end..

Disappointing experience overall. Appointments can only be booked by calling on the day required. When attempting to call on that day, available slots are typically already taken. Calling at a..

I have been attempting to secure an appointment for two months without success. I was given repeated assurances each week that I would receive a callback, which did not materialise. Additionally,..

Disappointing and unhelpful - calls are not returned promptly, and I experienced a lengthy wait while on hold before being acknowledged by reception staff. The clinical team also seemed impersonal,..

My family and I have been patients at this practice for a considerable time. We have consistently experienced professional care and helpful guidance from the clinical team, and I want to express my..

This practice truly lives up to its poor reputation. The service is extremely unreliable. Appointments can be cancelled without warning, which forced me to take time off work only to have my visit..

I am going to be honest and I will give you one piece of advice. I believe this practice is one of the best practices I have ever attended. Most of the clinicians are very professional and nice..

I have been a patient at this practice for over two decades and remain very satisfied with my choice to stay. The team consistently demonstrates helpfulness and makes genuine efforts to meet patient..

One of the reception staff members displayed behaviour that I found quite off-putting and unhelpful. I felt they lacked both knowledge and courtesy in their interactions. I have been a patient at..

I felt let down by my experience. The reception team now appears reluctant to assist callers, preferring to direct all matters through online channels. I booked my appointment online and received my..

I have been a patient at this practice for three years and have had a consistently positive experience throughout. The telephone service has been efficient, and arranging appointments has been..

I have been attending this practice for many years. The clinical staff are incredibly kind, helpful and professional, and demonstrate genuine care for their patients. The nursing team is fantastic..

A dedicated and highly competent group of professionals delivering vital care under challenging conditions.

Poor experience with the reception and customer service provided.